Bridging the Gap in Health Information Systems Adoption: What Healthcare Professionals Want you to Know?

Abstract

Health information systems (HISs) are enhancing healthcare efficiency, but their adoption is slow due to various complex factors. Analysing concerns about HIS adoption from a first-person perspective yields a more nuanced, layered understanding of the underlying reasons. The research utilises the stages of concern (SoC) framework from the Concern-Based Adoption Model (CBAM) to explore individual perceptions and concerns about HIS adoption. The study employs a qualitative abductive research approach, using interviews with 25 healthcare practitioners to analyse the complexities of HIS adoption. The analysis reveals a spectrum of concerns aligned with stages of awareness, information, personal, operational-strategic-stakeholder management, consequences, collaboration, and refocusing. The major impediments to HIS implementation include individuals’ doubts about their personal capability, potential disruptions to existing workflows, and the absence of post-implementation evaluations. The findings highlight the need to consider diverse perspectives to ensure successful technology integration in healthcare.