Pontificia Universidad Católica de Chile Pontificia Universidad Católica de Chile
Luz G., Sanson F., Mac Cawley A., Goncalvez L., Sawhney R. (2019)

Influence of team members’ characteristics on the sustainability of continuous improvement initiatives

Revista : Total Quality Management & Business Excellence
Tipo de publicación : ISI Ir a publicación


This article aims at examining the influence of teams’ characteristics on the sustainability of Continuous Improvement (CI) initiatives. To achieve that, two identical manufacturing cells undergoing CI implementation and subordinated to the same leadership were investigated through a combination of quantitative and qualitative approaches. While one team has shown a sustained and increased performance, the other could not maintain improvements and worsened its performance. As the only factor distinguishing cells is team composition, we verify which team characteristics impact on CI sustainability. Results indicate that workers’ seniority in company and in team, as well as their age positively influence team behaviour regarding the sustainability of CI initiatives. Long-term sustainability of CI initiatives has been a major concern in most companies. Although previous studies have approached the subject from different and complementary perspectives, the understanding of how specific characteristics of team members may influence the sustainability of CI is still vague and imprecise.